I was refunded the money after reaching out and canceling the account. After going on to the TotalAV website, I noticed that even after cancelling the account in 2019, TotalAV has continued to withdraw funds annually. Today I noticed that once again TotalAV has made a withdrawal from my PayPal account. Thank you for taking the time to contact us and know that we are here to help with any future queries you may have. I can confirm however that your services have been fully cancelled and no further payments will be taken. I can see that you have previously decided to continue your subscription with Total Adblock after accepting the discounts our team have offered to you when you advised us you wanted to disable the automatic renewal of the service.Īs no refund has ever been requested prior to now, your request unfortunately falls outside of our 14 day money-back guarantee.
The monthly fee reverts back to its regular rate after the first month. You signed up with Total Adblock on for $2.99 which is an introductory offer of our service. I have reviewed your account and your complaint in it's entirety and have concluded the following:
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